Cancellation and refund policy for online courses

If you wish to cancel your course booking within 14 calendar days of booking a course and before starting the course and/or taking part in our online spaces (study groups, Zoom calls) you are entitled to a full refund of the price paid. The cancellation period will expire 14 days after the course is booked.

The reimbursement will be made using the same means of payment used for the initial transaction. A 3% fee will be incurred as a result of this reimbursement which is a charge from the payment processor.

If our services have been used during the cancellation period (i.e. the course has been started during the 14-day cancellation period) and/or if you access our online spaces (study groups, Zoom calls), no refund will be payable.

If you wish to request a refund email us at hello@theveganchefschool.com. We aim to reply to emails within 24 hours on weekdays and 48 hours at the weekend.

Cancellation and refund policy for in-person courses

If you wish to cancel your course booking within 14 calendar days of booking a course and before starting the course and/or taking part in our online spaces (study groups, Zoom calls) you are entitled to a full refund of the price paid. The cancellation period will expire 14 days after the course is booked.

The reimbursement will be made using the same means of payment used for the initial transaction. A 3% fee will be incurred as a result of this reimbursement which is a charge from the payment processor.

If our services have been used during the cancellation period (i.e. the course has been started during the 14-day cancellation period) and/or if you access our online spaces (study groups, Zoom calls), no refund will be payable.

After the 14 day period all fees for in-person courses include a 10% non-refundable deposit. During this time if a student withdraws from the course up to 8 weeks before the start of the course, any payments, except the deposit and a 3% fee from our payment processor, will be refunded. If the student wants to transfer to a later course we will transfer all monies paid to us (including the deposit) to that later course.

If a student withdraws from the course within the 8 weeks before the start of the course they will forfeit all fees. If we have a wait list we will resell the place on the course and refund all fees, minus the 10% deposit, to the student. We recommend that you take out travel insurance which will cover you for most reasons for non-attendance.

Once the course starts, if the student has to withdraw from the course, no refund will be given. In all of the above scenarios The VCSE will assess each case individually and give a refund or partial refund if we deem that the circumstances justify it.

Any withdrawal or deferment request must be sent, in writing, to hello@veganchefday.com.

Cancellation by The Vegan Chef School

Every effort is made to avoid changes to our courses, The Vegan Chef School reserves the right to withdraw or cancel any course. If for any reason we cancel a course, all course fees will be returned in full.